Delivery Policy

The Cover Company delivers throughout Australia to PO box’s, business and residential addresses. We offer international shipping to customers in New Zealand, Singapore, United Kingdom, Canada & The United States.  For specific international pricing please contact us via: live chat, email, online enquiry.

COVID-19 Delivery Information

 There are currently no delays in the lead-time and shipping for ready-made covers. Due to the international travel restriction and reduced frequency of air freight we are experiencing delays of 7 – 10 days for custom made covers at this time.

 Australia Wide Delivery

 In-stock covers will usually be dispatched within 2  – 4 business hours of receiving your order, excluding weekends and holidays. Delivery times can vary from 1 – 6 business days depending on the delivery option selected at checkout.

Standard ($19)          2 – 6 Business Days

Express ($29)         1 – 4 Business Days

 

Domestic Order Tracking

Once your order has been dispatched you will receive a separate email from our freight company (Smart Send) with a button/link to track the delivery. It can take up to 1 business day to update the parcel’s initial movement. The Cover Company will not be responsible for delivery delays due to unforeseen circumstances beyond our control such as delays due to bush fire, flooding, natural disasters or transport strikes.

Custom Made Cover Orders

Custom made covers will be made and finished within 7 – 12 business days after approval of drawing and then air shipped to Australia where a final inspection will take place prior to dispatching the order to you. The total lead-time for custom made covers is usually 3 – 4 weeks after approving the drawing of your cover/s.  Please allow an additional 2 days for delivery to Non Capital cities and rural areas. Upon your custom made cover being dispatched from our warehouse you will receive a separate email from our freight company (Smart Send/Transdirect) with the tracking details for delivery.

On rare occasions shipments can be delayed due to Customs and peak production times. Should your order be delayed by more than 14 days  you will have the option to cancel your order and receive a refund. Please note this refund does not apply once the order has been dispatched to you within Australia.

Backordered Items

On the odd occasion a product is out of stock, it will appear on the product page including estimated date of arrival. The out of stock item will be shipped to you the moment it becomes available. Please note this is an estimate only and we are unable to guarantee it will arrive at this time if due to circumstances are outside our control.

Orders of both in stock & backordered items will be dispatched / delivered to you as they arrive into stock. Should your order be delayed by more than 14 days you will have the option to cancel your order and receive a refund. Please note this refund is not available once the goods have already been dispatched to you within Australia.

 More Questions

Live chat with us 7 days (  10am – 7:30pm )  using the “Were Here” tab

Email us Service@TheCoverCompany.com.au