Delivery Policy

Custom Made Covers

The standard  lead time for custom made covers  is 4 weeks. There are no delays with custom made covers.

 Ready Mady Covers

 In-stock covers will be dispatched within 1 business day of receiving your order, excluding weekends and N.S.W public holidays. Delivery times can vary from 1 – 6 business days depending on the delivery option selected at checkout

In the event that the cover is not in stock in our Ingleburn  warehouse, the cover will be dispatched from the factory directly to you, and will arrive to you within 14 -18  days of order. All the ready made covers will clearly state on the product page  if they are being dispatched directly from the factory. 

Custom Made Cover Orders

Custom made covers will be made and finished within 7 – 12 business days after the order processing team has emailed drawing of the cover/s to you for your review  and then air shipped to Australia where a final inspection will take place prior to dispatching the order to you. The total lead-time for custom made covers is usually 3 – 4 weeks.   Please allow an additional 2 days for delivery to Non Capital cities and rural areas. Upon your custom made cover being dispatched from our warehouse you will receive a separate email from AUST POST with the tracking details for delivery. The progress of your custom made cover can be updated on the bottom right hand side of this website. Simply enter your email and order number.

In The Event Of Custom Made Cover Delays

Because we operate our own production facility and don’t outsource production there are seldom issues with late delivery. However on rare occasions shipments can be delayed due to customs inspections or air freight backlogs. Should your order be delayed by more than 14 days  you will have the option to cancel your order and receive a refund. Please note this refund does not apply once the order has been dispatched to you within Australia.

Backordered Items

On the odd occasion a product is out of stock, If an item is on backorder it will arrive to you within 4 weeks once ordered. Some popular sizes consistently sell out as quickly as we can get them in. If an item is on back order it is recommended to secure one by placing the order online rather than waiting for it to arrive.

Orders of backordered items will be dispatched / delivered to you as they arrive into stock. Should your order be delayed by more than 14 days you will have the option to cancel your order and receive a refund. Please note this refund is not available once the goods have already been dispatched to you within Australia.

 More Questions

Live chat with us 7 days (  10am – 7:30pm )  using the “We Are Here” tab

Email us Service@TheCoverCompany.com.au