FAQs

The Cover Company offers the widest range of quality outdoor furniture covers in stock here in Australia.

All our covers are available in Black or Light Grey.

A. Orders can be placed through the website or if you would prefer we can send you invoice with bank details. Alternatively we can send you an invoice and pay via a secure link via email if you’d prefer.

All major credit cards are accepted including Visa, Mastercard, American express, Pay Pal and even direct deposit.

We can assist you in 3 ways. There is a How To Measure guide at the bottom of each page. We also have videos on how to measure various different furniture and settings. Alternatively you can send us a photo of your furniture / item to service@thecovercompany.com.au and we will send you a photo of your furniture with the measurements required.

Delivery Australia Wide is only $15 however collection is available from our eastern creek warehouse between 7:30am – 4pm Monday to Friday. Please note 1 full business day’s notice is required to ensure your order is ready.

Yes, we deliver Australia Wide using express couriers and Australia post for regional areas.

Standard delivery is $15, Alternatively express delivery is available for $29

Ready-made covers are dispatched the same day and are delivery to regional areas is done by Australia post or standard courier. Express delivery usual takes place within 1- 2 business days. See shipping policy for more information.livered by an express courier. Standard Delivery is usual 4 – 6 business days after placing the order.

3 weeks from time of order. Please allow an additional week for orders placed in late January.

Often custom made covers are delivered within 2 weeks of order, however this cannot be guaranteed.

You don’t need to be at home to receive delivery our courier will leave your order in a safe place where possible. If delivery is to an apartment or there is nowhere suitable to leave the order the courier will leave a card for redelivery or collection from the local collection point.

Upon your order being dispatched you will have received an email with the tracking details for delivery. Click the link to see the location of your order. For further information you can contact the delivery provider as listed on the tracking number email, alternatively email service@thecovercompany.com.au or live chat with us online. Please have your order details handy.

Some cover retailers offer multiple grades of material in their covers, from inferior to premium quality. We only supply quality outdoor covers and only use premium material.

Most other covers are made from PVC/Vinyl or recycled polyester.
PVC/Vinyl is heavy duty, waterproof and feels durable. It’s great in Europe, Canada and cold climates however in countries with strong UV such as Australia they simply don’t last, usual within 12- 18 months they crack, making them useless. Recycled polyester is even worse and will break down within 6 – 12 months. In comparison our covers will not crack even under the harsh Australian conditions.

Ready-made covers are mass-produced and therefore take a lot less time to make each cover. Custom-made covers are shipped express airfreight that is very expensive. In comparison the ready-made covers are shipped in a container by sea and take weeks to arrive.

Yes, many cover retailers offer 2, 3 or 5 years warranty however they have many conditions and waivers such as waterproofing and fading. Our covers come with 1 years warranty and it covers waterproofing and excess fading.

No, it’s recommended to leave a couple of CM’s between the ground of the cover to assist in airflow. Don’t use protective outdoor furniture covers on indoor furniture. Only use outdoor covers on outdoor furniture. Indoor furniture should be kept indoors.

Yes, all our covers use waterproof solution dyed polyester. The water can even pool on the fabric and it will not seep through. Please note even through our seams are double turned and stitched if the water if left to pool on the stitching it will eventually seep through the fabric over time.

No, in our many years of making outdoor furniture covers this has never been an issue. Sometimes furniture is made using inferior materials such as poor quality timbers, fabrics, rope and wicker. We don’t know the durability of items you are covering, how they are made, what materials were used, if they are suitable for your environment or if the manufacturer designed it to be covered. Only use outdoor covers on outdoor furniture. Indoor furniture should be kept indoors.

All our covers are made from a solution dyed 200gsm polyester. The covers have the same appearance of a good quality outdoor lounge cushion however feature a PU coating on the underside that makes them waterproof.

This depends on where you are located and environment for example a cover in outback Queensland full exposed will last longer than a cover that is partially under an awning in Tasmania. From our experience you can expect your cover to last 5 – 6 years with semi exposure or a minimum of 3 – 4 years fully exposed to the elements.

Ready-made covers are usually booked in with the courier and dispatched within 2 – 4 hours. Once your order has been collected by the courier it cannot be redirected. The cover will then be delivered and need to be returned to us, a return fee will then be applied to your refund. The refund will be processed once the order has been returned.

Yes, you can return your cover within 7 days of receiving your order. Please note covers can be returned within 7 days of receiving order due to change of mind or wrong size.

Custom made covers cannot be return for the purpose of change of mind or wrong size ordered.

Click on the “Return policy”  at the bottom of any page  and fill out the  “return form”.

Please note a return fee of $24.90 will be deducted from the refund, this amount is to cover the cost involved in shipping your order to you, checking and repacking the returned cover plus merchant fees. Freight cost of returning the cover is not included and is returned at your cost.

Your refund will be processed within 5 business days by the same payment method used to for the original order. Please note some credit card take two business days before the funds clear your account.
Custom made covers can be cancelled within 24 hours of placing your order. Between 24 – 48 hours of receiving your production would have commenced making your order and cannot be cancelled.

No, any modifications or alterations will void the warranty.

This will affect the waterproofing properties and void the warranty. You can use a garden hose to clean the cover or clean it using warm soapy water and a sponge or cloth. Avoid using a brittle brush or abrasive cleaning pad.

Delivery Australia Wide is only $19  however collection is available from our eastern creek warehouse between 7:30am – 4pm Monday to Friday. Please note 1 full business day notice is required to ensure your order is ready.

3 weeks from time of order. Please allow an additional week for orders places in late January.

Often custom made covers are delivered within 2 weeks of order, however this cannot be guaranteed.

You don’t need to be at home to receive delivery our courier will leave your order in a safe place where possible. If delivery is to an apartment or there is nowhere suitable to leave the order the courier will leave a card for redelivery or collection from the local collection point.

Upon your order being dispatched you will have received an email with the tracking details for delivery. Click the link to see the location of your order. For further information you can contact the delivery provider as listed on the tracking number email, alternatively email service@thecovercompany.com.au or live chat with us online. Please have your order details handy.

Most other covers are made from PVC/Vinyl or recycled polyester.
PVC/Vinyl is heavy duty, waterproof and feels durable. It’s great Europe, Canada and cold climates however in countries with strong UV such as Australia they simply don’t last, usual within 12- 18 months they crack making them useless. Recycled polyester is even worse and will break down within 6 – 12 months. In comparison our covers will not crack even under the harsh Australian conditions.

Ready-made covers are mass-produced and therefore take a lot less time to make. Custom-made covers are shipped express airfreight that is very expensive. In comparison the ready-made covers are shipped in a container by sea and take weeks to arrive.

This will affect the waterproofing properties and void the warranty. You can use a garden hose to clean the cover or clean it using warm soapy water and a sponge or cloth. Avoid using a brittle brush or an abrasive cleaning pad.

Yes, all prices are GST Inclusive?

Yes you will receive a tax invoice shortly after placing your order. 

Our warehouse is located at 50 Old Wallgrove Road, Eastern Creek, NSW, 2766. Our office is located in Alexandria, Sydney and open 7 days a week. Because we are an online retailer it’s vital to offer great products, fantastic service and quick delivery. 

We are an Australian company, owned, managed and based in Australia 

  • Live chat with us 7 days a week been 10:00am – 7:30pm
  • Email us on service@thecovercompany.com.au

Yes, you can provide our team with the measurements and photos of the item you are looking to cover and we will send you an official invoice. within 48 hours of  the order being finalised  we will email you the drawing of the cover  before putting it into production. Please note due to the extra processes incurred in offline order  manual service fee of $60 will occur.

Custom made orders placed online are automaticlly processed .  If the order is done manually the process is longer and involves.  1st confirming  measurments / desired design , 2. Quoting, 3.  Issue offical invoice with custom cover particulars, 4. Have CAD drawings made, 5. email drawings for approval, 6. revise drawings. 7. Amend/ Revise and 8. Wait for approval and submit.